FREQUENTLY ASKED QUESTIONS
Each piece we offer is inspired by Africa’s rich heritage and handcrafted with care. We collaborate with skilled artisans and designers who use authentic fabrics such as Ankara, Kente, Lace, and Bogolan — blending traditional craftsmanship with modern fashion.
Our pieces are ethically made across several African countries — including the Democratic Republic of Congo, Nigeria, Ghana, and South Africa — depending on the fabric and craftsmanship required for each design.
Delivery times depend on your location and whether the item is in stock or custom-made.
In-stock items: 3-5 business days (local) / 5–14 business days (international).
Custom orders: 2–4 weeks (depending on complexity).
You’ll receive tracking details once your order is shipped.
Yes. We ship worldwide. Shipping fees and delivery times vary by destination and will be calculated at checkout.
We accept all major credit and debit cards, PayPal, and select mobile payment options (depending on your country). All transactions are processed securely.
Yes, returns and exchanges are accepted within 14 days of delivery, provided items are unused, unwashed, and in their original packaging.
Custom-made or personalized items are non-refundable unless defective.
Most of our garments are made from natural cotton and handmade textiles. To preserve their color and texture:
Hand-wash or use a gentle cycle with cold water.
Use mild detergent and avoid bleach.
Air dry in the shade.
Iron inside out at low temperature if needed.